Refund and Returns Policy

Introduction

At Blue Ronin, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and our obligations.

Return Policy

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
  • Items that are damaged, worn, or altered in any way are not eligible for a return.

Non-Returnable Items

  • Sale items or items purchased with a discount code are final sale and cannot be returned.
  • Intimate apparel such as lingerie and swimwear cannot be returned due to hygiene reasons.

How to Return an Item

Step-by-Step Process

  1. Contact Us: Email our customer service team at [Your Contact Email] with your order number and the reason for your return. Our team will provide you with a return authorization and instructions on how to send your item back.
  2. Prepare Your Package: Securely pack your item in its original packaging, including all accessories, tags, and documentation. Make sure the package is sealed properly to prevent any damage during transit.
  3. Ship Your Return: Send your return to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received safely.

Return Shipping Costs

  • Customers are responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Policy

Processing Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your return is approved, we will process your refund to your original method of payment within a reasonable time frame. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

Partial Refunds

  • Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].

Exchanges

Defective or Damaged Items

  • We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at [Your Contact Email] with details of the defect or damage, along with your order number.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Blue Ronin

Blue Ronin

Equitech Trading Private Limited F-34/8, 2ND FLOOR

 OKHLA INDUSTRIAL AREA PHASE-2

New Delhi, Delhi 110020 

Email: support@blueronin.in | admin@blueronin.in

Phone:  +011-49879250

Thank you for shopping with Blue Ronin. We value your business and are committed to providing a seamless shopping experience.

 
 
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